RamQuest - op2 - Closing Market Status

Dec 15, 2018

No incidents reported.

Dec 14, 2018

Unplanned Outages - Investigating Incident affecting some Central Time Zone customers

Resolved - We have been monitoring the system and have seen no further interruptions in service. This is the last update on the status of this issue that we will post.

We apologize for the disruption and thank you for your patience while worked to resolve the issue.
Dec 14, 11:39 CST

Monitoring - We have identified the issue and service has been restored. We will continue to monitor the system to ensure no further interruptions and will post any additional information to this status page.

We appreciate your patience as we work to resolve these issues and if you have any questions about this, please contact our support team at 214.291.1616.
Dec 13, 19:43 CST

Identified - We have identified the issue and are working as quickly as possible to get it resolved.

We encourage you to keep checking this status page for regular updates about this issue.

We appreciate your patience as we work to resolve these issues and if you have any questions about this, please contact our support team at 214.291.1616.
Dec 13, 12:34 CST

Investigating - We at RamQuest take service and your business operations very seriously. We are currently actively investigating an issue which may be impacting your daily functions. Please know that we are working to correct this issue as quickly as possible.

We will keep you updated at regular intervals on our progress toward resolution on this system status page so that you can maintain real-time visibility into the condition of our systems.

We appreciate your patience as we work to resolve these issues and if you have any questions about this, please contact our support team at 214.291.1616.
Dec 13, 10:52 CST

Dec 12, 2018

op2 Login - Reduced performance affecting some Central Time Zone users

Resolved - We have been monitoring the system and have seen no further interruptions in service. This is the last update on the status of this issue that we will post.

We apologize for the disruption and thank you for your patience while worked to resolve the issue.
Dec 12, 10:17 CST

Monitoring - We have identified and resolved the login issue for Central Time Zone customers and service has been restored. We will continue to monitor the system to ensure no further interruptions and will post any additional information to this status page.

We appreciate your patience as we work to resolve these issues and if you have any questions about this, please contact our support team at 214.291.1616.
Dec 11, 21:51 CST

Update - We have identified the root of this issue and are working with our vendor partner to get it resolved as quickly as possible.

You may be experiencing increased load times or issues opening the op2 application selector if you are in the Central Time Zone.

We encourage you to keep checking this status page for regular updates about this issue.

We appreciate your patience as we work to resolve these issues and if you have any questions about this, please contact our support team at 214.291.1616.
Dec 11, 15:39 CST

Update - We have identified the root of this issue and are working as quickly as possible to get it resolved.

You may be experiencing increased load times or issues opening the op2 application selector if you are in the Central Time Zone.

We encourage you to keep checking this status page for regular updates about this issue.

We appreciate your patience as we work to resolve these issues and if you have any questions about this, please contact our support team at 214.291.1616.
Dec 11, 12:46 CST

Identified - We have identified the root of this issue and are working as quickly as possible to get it resolved.

You may be experiencing increased load times or issues opening the op2 application selector.

We encourage you to keep checking this status page for regular updates about this issue.

We appreciate your patience as we work to resolve these issues and if you have any questions about this, please contact our support team at 214.291.1616.
Dec 11, 09:29 CST

Investigating - We at RamQuest take service and your business operations very seriously. We are currently actively investigating an issue which may be impacting your daily functions. Please know that we are working to correct this issue as quickly as possible.

We will keep you updated at regular intervals on our progress toward resolution on this system status page so that you can maintain real-time visibility into the condition of our systems.

We appreciate your patience as we work to resolve these issues and if you have any questions about this, please contact our support team at 214.291.1616.
Dec 11, 09:26 CST

Dec 11, 2018

Upgrade / Maintenance - CCE Training Environment

Completed - The scheduled maintenance has been completed.
Dec 11, 01:01 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 19:00 CST

Scheduled - We will be undergoing scheduled upgrade / maintenance on the CCE Training environment.
Dec 10, 14:51 CST

Dec 9, 2018

Planned Maintenance - Annual Business Recovery (DR) Testing

Completed - The scheduled maintenance has been completed.
Dec 9, 01:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 21:00 CST

Scheduled - RamQuest is continuing to make enhancements to the op2 system and infrastructure. As part of this, we will be performing scheduled system maintenance on December 8th at 9:00 PM through December 9th at 1:00 AM and the system may be intermittently unavailable during this time. This maintenance applies to the op2 environment.

The op2 team will be performing annual business recovery testing against various systems to ensure we are prepared in the event of a real disaster.

During the maintenance, we will use this site to communicate updates on progress as well as to post a notification when the maintenance is complete.

If you have any questions about this, please contact our support team at 214.291.1616. And thank you for your patience while we perform this critical maintenance.
Dec 6, 12:13 CST

Dec 7, 2018

Planned Maintenance- Scheduled Network Update

Completed - The scheduled maintenance has been completed.
Dec 7, 20:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 18:00 CST

Scheduled - RamQuest is continuing to make enhancements to the op2 system and infrastructure. As part of this, we will be performing scheduled system maintenance on December 7th at 6:00 PM through December 7th at 8:00 PM and the system may be unavailable during this time. This maintenance applies to the Internet circuit for op2.

Services will be migrated to the secondary Internet provider while the upgrade is performed. We do not anticipate that there will be any outage experienced during this process.

During the maintenance, we will use this site to communicate updates on progress as well as to post a notification when the maintenance is complete.

If you have any questions about this, please contact our support team at 214.291.1616. And thank you for your patience while we perform this critical maintenance.
Dec 6, 11:55 CST

Dec 6, 2018

No incidents reported.

Dec 5, 2018

No incidents reported.

Dec 4, 2018

No incidents reported.

Dec 3, 2018

No incidents reported.

Dec 2, 2018

No incidents reported.

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