Resolved -
We've been closely monitoring the op2 system and have seen no further indication of the earlier issue and there have been no additional interruptions in service. Therefore, this is the last update on this issue that we'll post.
We apologize for any inconvenience that this may have caused and thank you for your patience while worked to get it resolved!
Jan 23, 07:56 CST
Update -
Current status from Microsoft:
We're carefully rebalancing traffic across all affected infrastructure in the region, while monitoring the corresponding health telemetry, to ensure the environment enters into a balanced state as our remediation efforts continue. We’re proceeding as quickly as possible and this incremental approach will also help us identify whether any additional actions may be required to ensure longstanding recovery.
Scope of impact: Any users served through an affected section of service infrastructure in the North America region may be intermittently impacted.
Root cause: A portion of dependent service infrastructure in the North America region isn't processing traffic as expected.
We're also committed to keeping you updated about this situation and will post updates, as we have them, on this page so that you have visibility into the status of your op2 solution.
We appreciate your patience as we work to resolve this issue. And, if you have any questions about this, please don't hesitate to contact our support team at 214.291.1616.
Jan 22, 16:28 CST
Update -
Microsoft has identified a portion of service infrastructure in North America that is not processing traffic as expected. They're working to restore the infrastructure to a healthy state to achieve recovery.
At 2:53 p.m., Microsoft shared that support staff is "continuing to review what actions are required to restore the affected infrastructure to a heathy state and rebalance the service traffic to achieve recovery."
We appreciate your patience as we work to resolve this issue. And, if you have any questions about this, please don't hesitate to contact our support team at 214.291.1616.
Jan 22, 15:10 CST
Update -
We are continuing to investigate this issue.
Jan 22, 14:20 CST
Investigating -
At RamQuest, we take our service and your business operations very seriously. We're currently monitoring degraded service functionality on Microsoft's end with Email services. Details of this incident are below.
User impact: Users may be seeing degraded service functionality across multiple Microsoft 365 services. More info: Users may be receiving a "451 4.3.2 temporary server issue" error message when attempting to send mail through Outlook. Some of the impacted service functions include, but may not be limited to:
- Sending and receiving email through Exchange Online, including notification email from Microsoft Viva Engage.
- Accessing the service portals, including Microsoft Purview and Microsoft Defender XDR.
Current status: We're reviewing the reported impact scenarios and identifying what portion of the dependent service infrastructure is degraded so we can determine our next troubleshooting steps.
We're also committed to keeping you updated about this situation and will post updates, as we have them, on this page so that you have visibility into the status of your op2 solution.
We appreciate your patience as we work to resolve this issue. And, if you have any questions about this, please don't hesitate to contact our support team at 214.291.1616.
Jan 22, 14:19 CST