Resolved -
At RamQuest, we take our service and your business operations very seriously. The issue with Entrinsik Informer Report nightly jobs failing and timing out has been resolved. If you don't see your reports or dashboards, then the database just needs to be refreshed.
We appreciate your patience as we worked to resolve this issue. And, if you have any questions about this, please don't hesitate to contact our support team at 214.291.1616.
Sep 27, 15:52 CDT
Update -
At RamQuest, we take our service and your business operations very seriously. We continue to work with Entrinsik on the issue we identified within the op2 solution that may be impacting your daily operations specifically with Entrinsik Informer Reports failing scheduled job runs and timing out. The systems should be up and running but the performance can be expected to be slow and periodically timeout.
We're also committed to keeping you updated about this situation and will post updates, as we have them, on this page so that you have visibility into the status of your op2 solution.
We appreciate your patience as we work to resolve this issue. And, if you have any questions about this, please don't hesitate to contact our support team at 214.291.1616.
Sep 23, 08:36 CDT
Update -
At RamQuest, we take our service and your business operations very seriously. We continue to work with Entrinsik on the issue we identified within the op2 solution that may be impacting your daily operations specifically with Entrinsik Informer Reports failing scheduled job runs and timing out. The systems should be up and running but the performance can be expected to be slow and periodically timeout.
We're also committed to keeping you updated about this situation and will post updates, as we have them, on this page so that you have visibility into the status of your op2 solution.
We appreciate your patience as we work to resolve this issue. And, if you have any questions about this, please don't hesitate to contact our support team at 214.291.1616.
Sep 22, 08:05 CDT
Identified -
At RamQuest, we take our service and your business operations very seriously. We've identified the issue with the op2 solution that may be impacting your daily operations specifically with Entrinsik Informer Reports failing scheduled job runs and timing out. The systems should be up and running but the performance can be expected to be slow. We will be opening another Maintenance status incident this evening beginning at 5PM CST to continue working on this issue. You can anticipate the Entrinsik system being unavailable until that work is completed this evening.
We're also committed to keeping you updated about this situation and will post updates, as we have them, on this page so that you have visibility into the status of your op2 solution.
We appreciate your patience as we work to resolve this issue. And, if you have any questions about this, please don't hesitate to contact our support team at 214.291.1616.
Sep 21, 13:38 CDT
Investigating -
At RamQuest, we take our service and your business operations very seriously. We're currently investigating an issue with the op2 solution that may be impacting your daily operations specifically with Entrinsik Informer Reports failing scheduled job runs and timing out. Please know that we're actively working with Entrinsik to correct this as quickly as possible. During troubleshooting with Entrinsik, you may experience temporary outages with the Entrinsik Informer product.
We're also committed to keeping you updated about this situation and will post updates, as we have them, on this page so that you have visibility into the status of your op2 solution.
We appreciate your patience as we work to resolve this issue. And, if you have any questions about this, please don't hesitate to contact our support team at 214.291.1616.
Sep 21, 10:24 CDT