RamQuest - op2 - Closing Market Status

RamQuest System Status

All Systems Operational

About This Site

Welcome to RamQuest's home for real-time information on system status and security. Here you'll find live and historical data on system performance as well as notices about any upcoming maintenance. If there are any interruptions in service, a note will be posted here.

Uptime over the past 90 days. View historical uptime.

op2 Login Operational

90 days ago

99.96 % uptime

Today

Email Operational

90 days ago

100.0 % uptime

Today

Closing Market Operational

90 days ago

100.0 % uptime

Today

RamQuest.com and Client Center Operational

90 days ago

100.0 % uptime

Today

RamQuest Support Center Operational

90 days ago

100.0 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 7, 2020

No incidents reported today.

Apr 6, 2020

Planned Outages - Scheduled Maintenance Scheduled

Completed - The scheduled maintenance has been completed.
Apr 6, 23:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 19:01 CDT

Scheduled - RamQuest is continuing to make enhancements to the op2 system and infrastructure. As part of this, we will be performing scheduled system maintenance on 04/06/2020 at 7:00pm Central and the CCE TRAINING environment may be unavailable during this time and the expected maintenance window is 4 hours.

CCE TRAINING environment will be upgraded to version 9.1
Apr 6, 17:23 CDT

Apr 5, 2020

Planned Outages - Scheduled Maintenance - RamQuest One

Completed - The scheduled maintenance has been completed.
Apr 5, 23:30 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 5, 21:01 CDT

Scheduled - RamQuest is continuing to make enhancements to the op2 system and infrastructure. As part of this, we will be performing scheduled system maintenance / updates to RamQuest One on 04/05/2020 at 9:00pm Central and RamQuest One may be unavailable or show performance degradation during this maintenance window. This maintenance is expected to be completed within 2.5 hours.
Apr 5, 19:11 CDT

Apr 4, 2020

No incidents reported.

Apr 3, 2020

Unplanned Outages - op2 Printing

Resolved - We have been monitoring the system and have seen no further interruptions in service. This is the last update on the status of this issue that we will post.

We apologize for the disruption and thank you for your patience while worked to resolve the issue.
Apr 3, 10:05 CDT

Monitoring - We have identified and resolved the issue, printing and login service has been restored. We will continue to monitor the system to ensure no further interruptions and will post any additional information to this status page.

We appreciate your patience as we work to resolve these issues and if you have any questions about this, please contact our support team at 214.291.1616.
Apr 3, 09:11 CDT

Identified - We have identified the root of this issue and are working as quickly as possible to get it resolved.

We encourage you to keep checking this status page for regular updates about this issue.

We appreciate your patience as we work to resolve these issues and if you have any questions about this, please contact our support team at 214.291.1616.
Apr 3, 08:41 CDT

Investigating - We at RamQuest take service and your business operations very seriously. We are currently actively investigating an issue which may be impacting your ability to print documents. Please know that we are working to correct this issue as quickly as possible.

We will keep you updated at regular intervals on our progress toward resolution on this system status page so that you can maintain real-time visibility into the condition of our systems.

We appreciate your patience as we work to resolve these issues and if you have any questions about this, please contact our support team at 214.291.1616.
Apr 3, 07:59 CDT

Apr 2, 2020

No incidents reported.

Apr 1, 2020

No incidents reported.

Mar 31, 2020

RamQuest Support Bulletin: Main Support Number Issue

Monitoring - The issue with the main RamQuest Support number has been identified and resolved. We will continue to monitor the system to ensure no further interruptions and will post any additional information to the status page.

We appreciate your patience as we worked to resolve this issue.
Mar 31, 16:48 CDT

Investigating - RamQuest is currently experiencing technical difficulties due to an issue with our telephone service provider that is impacting our main telephone support number. In order to minimize interruptions, please use these alternative numbers to contact RamQuest support until the issue is resolved :

214-291-1600 option 2,
469-304-2607,
1-888-840-9005 or
1-800-542-5503 option 2

As always you can continue to contact RamQuest's Support team through email at support@ramquest.com, which we monitor and will respond as quickly as possible. Or you can reach us through our Live Agent Chat. To start a Chat Session, simply log into the customer portal and click the Live Agent Chat icon and you'll be prompted for your name, email address, phone number and details about your request, which will be immediately transmitted to the next available Support Team member who will then join your chat session.

If you do not already have access to Live Agent Chat you must be a member of the customer portal and becoming one is quick and easy. Just send an email to rqportal@ramquest.com and the RamQuest Support Team will process your request.
Mar 31, 15:39 CDT

Mar 30, 2020

No incidents reported.

Mar 29, 2020

No incidents reported.

Mar 28, 2020

No incidents reported.

Mar 27, 2020

No incidents reported.

Mar 26, 2020

No incidents reported.

Mar 25, 2020

No incidents reported.

Mar 24, 2020

No incidents reported.

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