We've been closely monitoring the Horizon system and have seen no further indication of the earlier issue and there have been no additional interruptions in service. Therefore, this is the last update on this issue that we'll post.
We apologize for any inconvenience that this may have caused and thank you for your patience while worked to get it resolved!
Posted Jan 18, 2024 - 20:07 CST
Monitoring
We wanted to let you know that we've identified and resolved the Horizon issue and service is fully restored. Rest assured that we'll continue to monitor the Horizon system to ensure you experience no further interruptions in service and we'll post additional information, if necessary, to this status page.
We appreciate your patience as we worked to resolve this issue. As always, if you have any questions about this, please contact our support team at 214.291.1616.
Posted Jan 18, 2024 - 19:18 CST
Identified
We wanted to let you know that we've identified the cause of the issue with the Horizon system and are working as quickly as possible to get it resolved.
We encourage you to keep checking this status page for additional updates and appreciate your patience as we work to get this issue corrected. If you have any questions, please contact our support team at 214.291.1616.
Posted Jan 18, 2024 - 19:11 CST
Update
At RamQuest, we take our service and your business operations very seriously. We're are still investigating an issue with the Horizon solution that may be impacting your ability to print checks and documents. Please know that we're actively working to correct this as quickly as possible.
We're also committed to keeping you updated about this situation and will post updates, as we have them, on this page so that you have visibility into the status of your Horizon solution.
We appreciate your patience as we work to resolve this issue. And, if you have any questions about this, please don't hesitate to contact our support team at 214.291.1616.
Posted Jan 18, 2024 - 18:38 CST
Investigating
At RamQuest, we take our service and your business operations very seriously. We're currently investigating an issue with the Horizon solution that may be impacting your ability to print checks and other documents. Please know that we're actively working to correct this as quickly as possible.
We're also committed to keeping you updated about this situation and will post updates, as we have them, on this page so that you have visibility into the status of your Horizon solution.
We appreciate your patience as we work to resolve this issue. And, if you have any questions about this, please don't hesitate to contact our support team at 214.291.1616.