We've been closely monitoring the Horizon system and have seen no further indication of the earlier issue and there have been no additional interruptions in service. Therefore, this is the last update on this issue that we'll post.
We apologize for any inconvenience that this may have caused and thank you for your patience while worked to get it resolved!
Posted Feb 02, 2024 - 11:49 CST
Identified
We wanted to let you know that we've identified the cause of the issue with the Horizon system and are working as quickly as possible to get it resolved.
We encourage you to keep checking this status page for additional updates and appreciate your patience as we work to get this issue corrected. If you have any questions, please contact our support team at 214.291.1616.
Posted Feb 02, 2024 - 11:35 CST
Investigating
At RamQuest, we take our service and your business operations very seriously. We're currently investigating an issue with the Horizon solution that may be impacting your daily operations. We are currently investigating report that Schedule B data may not be viewable in Horizon if that data was received through a Closing Market Transaction. Please know that we're actively working to correct this as quickly as possible.
We're also committed to keeping you updated about this situation and will post updates, as we have them, on this page so that you have visibility into the status of your Horizon solution.
We appreciate your patience as we work to resolve this issue. And, if you have any questions about this, please don't hesitate to contact our support team at 214.291.1616.