We've been closely monitoring the Horizon system and have seen no further indication of the earlier issue and there have been no additional interruptions in service. Therefore, this is the last update on this issue that we'll post.
We apologize for any inconvenience that this may have caused and thank you for your patience while worked to get it resolved!
Posted Apr 01, 2024 - 13:08 CDT
Monitoring
We wanted to let you know that we've identified and resolved the Horizon Closing Market Issue. Rest assured that we'll continue to monitor the Horizon system to ensure you experience no further interruptions in service and we'll post additional information, if necessary, to this status page.
We appreciate your patience as we worked to resolve this issue. As always, if you have any questions about this, please contact our support team at 214.291.1616.
Posted Apr 01, 2024 - 11:34 CDT
Update
At RamQuest, we take our service and your business operations very seriously. We're are continuing to investigate reports with the Horizon solution that are impacting your use of Closing Market services. Please know that we're actively working to correct this as quickly as possible.
We're also committed to keeping you updated about this situation and will post updates, as we have them, on this page so that you have visibility into the status of your Horizon solution.
We appreciate your patience as we work to resolve this issue. And, if you have any questions about this, please don't hesitate to contact our support team at 214.291.1616.
Posted Apr 01, 2024 - 10:44 CDT
Investigating
At RamQuest, we take our service and your business operations very seriously. We're currently investigating an issue with the Horizon solution that may be impacting your daily operations in the use of Closing Market. Please know that we're actively working to correct this as quickly as possible.
We're also committed to keeping you updated about this situation and will post updates, as we have them, on this page so that you have visibility into the status of your Horizon solution.
We appreciate your patience as we work to resolve this issue. And, if you have any questions about this, please don't hesitate to contact our support team at 214.291.1616.